What is the serial number or ID of the protection key?
If you request a replacement or update of your key, then you must provide your distributor with the serial number or ID of the keys involved.
For a hardware key (WIBU or CodeMeter):
You can find the key’s unique ID either listed in the Licence Manager Tool, or engraved on the physical key itself (for a CodeMeter key) or on a sticker on the key (for a WIBU key).
For a software key:
Select the key in the Licence Manager Tool, and locate its unique ID in the left column. The ID has 12 characters, in the format SWxxxxxxxxxx.
This ID is also listed for each software key in the company licence pool (in the protection key ID field).