How do I move a software key from one computer to another?

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To move a software key from one computer to the other, use the company licence pool. Follow these two steps:
On computer A, start the Licence Manager Tool and sign in. Upload the key from computer A to the company licence pool.
On computer B, start the Licence Manager Tool and sign in using the same GRAPHISOFT ID that you used for the upload. Then download the same key to computer B.

I lost my hardware key.
Contact your distributor to obtain another hardware key or to replace the hardware key with a software key. You must provide the serial number of the lost hardware key.

I had a software key downloaded, but my hard drive just died.
Contact your distributor to obtain another software key. You must provide the ID of the missing software key (the one that was downloaded to the computer which is now wrecked). You can obtain this information for any software key by checking the company licence pool:
Sign in to the GSID site at https://graphisoftid.graphisoft.com/#/login.
Click on licence pool to see the company licence pool.
In the protection key ID column, find the ID number of the key you wish to replace.
Provide this ID information to your distributor.

Why can’t I see my borrowed licence in the Licence Manager Tool?
The Licence Manager Tool does not manage borrowed licences, and you will not see such licences listed. To see your borrowed licence information, go to Licence Information in the ARCHICAD help menu.

For more information, see the Help Center at https://helpcenter.graphisoft.com/.