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With a combined experience of over 30 years in the building and information technology industries, the support unit of TotalCAD Solution Centre is ready to deal with almost any query. Most queries are dealt with immediately via a telephonic helpdesk, or within 24 hours if recreation of a project, workflow process or hardware settings are to be achieved. Product stability however, assures a limited workload for the unit.
What level of technical support do you qualify for?
I purchased ArchiCAD with a Maintenance Contract
You are a high priority client and therefore are entitled to the following benefits:
- Technical support - 9 to 4 pm (call 0860 ARCHICAD or +27 (0) 31 201 5495)
- Technical support via email - techsupport@archicad.co.za
- Online training - click here for more (this goes to page about webex / skype)
- Discounts on face-to-face training during regional visits
I purchased ArchiCAD without a Maintenance Contract
Technical support via email - techsupport@archicad.co.za
I am currently evaluating ArchiCAD before I purchase
- Technical support - 9 to 4 pm (call 0860 ARCHICAD or +27 (0) 31 201 5495)
- Technical support via email - techsupport@archicad.co.za
VAILD ON CONSENT OF A SALES PERSON
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